FAQ: Answers to frequently asked questions that we encounter.

FAQ: Answers to frequently asked questions that we encounter.

General Questions:

What is REPRISE?
REPRISE is the used church choral music marketplace powered by Christian Supply, the nation's largest family-owned Christian retail store, serving over 70,000 churches worldwide. It affords music ministries the opportunity to list and offer for sale "used" choral works that they no longer wish to keep in their music library, in exchange for either check payments or a credit with Christian Supply to be used for future church account purchases.
What do I do to get started on REPRISE?
First, set up a username and password (if you already have one from www.ChristianSupply.com, you can use it, and your account is already set up). Once you're logged in, you can review what is available online for purchase (beginning in April, 2013) or begin to enter titles you wish to sell from your music library. Each title shown for sale shows a selling price (normally 50% less than the original price), the number of copies available, and the "condition" of those used copies.
What determines the selling price for the used music?
The seller (one who lists the product) determines their selling price. You may see multiple prices (the lowest price is always featured first) for a title, based on the condition of the copies and other criteria the seller has determined.
What are the guidelines for determining the condition of a used copy?
The seller is asked at the time of listing a title to specify the condition or quality of the copies they are listing. As some of their copies may be more used than others, they may have some that are in excellent condition, some in acceptable condition and some in acceptable condition. Prices will normally be reflective of the condition of the copies. For specific condition guidelines Click Here.
Who designed and developed REPRISE?
Christian Supply is the owner and developer of REPRISE. Based on many requests from our extensive church choral music customers over the last few years, we began development in the Summer of 2012. The site launched (for seller entries) in January, 2013 and is projected to open for shopping in April, 2013. For more on Christian Supply, visit our website at www.ChristianSupply.com. For updates on REPRISE, be sure to set up a user name and password before you leave this site, so we can email you as the site builds toward launch (including some great incentives for savings when we launch).

Shopping Questions:

When can I purchase used Choral Music from REPRISE?
Currently we are soliciting sellers to list titles they wish to offer. Once we have a sufficient inventory to make the shopping experience worthwhile, the site will officially open for purchases. We project that we will begin accepting orders for shipment in April, 2013. Be sure to create a log-in on this site so you'll get all the updates as we progress toward our "grand opening"!
Can I purchase out of print titles on REPRISE?
Yes, if someone has them for sale! One of the greatest advantages of REPRISE is that you should be able to locate copies of some of that great music that has unfortunately been declared out of print and is no longer available through commercial means. If it's listed on REPRISE, it's once again available!
Can I purchase new Choral Music along with used Choral Music?
Yes! You'll not only see all of the used copies for sale (and the price the seller has set), but also "new" copies (if the item is still in print and available). With our extensive inventory as one of the largest suppliers of church choral music in the nation, you won't find a larger selection anywhere! So whether you're looking for new or used, we're always here to serve you through REPRISE.
What if there are not enough used copies available of a title?
You can always fill out your order needs with new copies, and you can order both new and used music in the same order at the same time. It's literally the best of both worlds!
How long does it take for my order to ship and arrive?
The seller is responsible for shipping the your order. While we encourage the seller to ship your order immediately (so they can get their funds released from your purchase), our Seller's Agreement states that they must ship within 7 business days (weekdays other than holidays) of the receipt of the order confirmation from REPRISE. From that point, the normal timeline for shipping via UPS is 3-5 days. Since Christian Supply / REPRISE do not have direct control over the actual shipment of the order by the seller, we cannot guarantee delivery times. Sellers who do not ship according to the Seller's Agreement may be penalized or suspended from future sales, but the reliability of shipments is ultimately in their hands.)

Selling Questions:

What are my responsibilities as a Seller on REPRISE?
Full details are in our Seller's Agreement, but basically you must accurately represent the condition of all items offered for sale, agree to process and ship any orders received as outlined in the agreement, and assist (if needed) with any customer service questions that may arise from the order.
Is there a minimum quantity of a title I can list on REPRISE?
On printed choral music (cantatas, collections, anthems, octavos), you may not list less than 10 copies of a title on REPRISE. For accompaniment items (accompaniment recordings, orchestrations, etc), you may list as few as 1 copy. Please note that the minimum of 10 also applies to practice / rehearsal tracks you may choose to list, even if they are recorded products.
What are my responsibilities for shipping an order?
Full details are in our Seller's Agreement, but sellers are required to ship orders out as specified in the Order Confirmation they receive from REPRISE within 7 business days (weekdays other than holidays). Failure to do so may result in surcharges or cancellation of selling privileges. For the system to work for the buyer, the seller needs to be responsive to the buyer's expectations on orders placed.
What method of shipping should I use to deliver products sold?
We require that the seller ship using UPS Ground.
What is the service fee for listing products on REPRISE?
There is NO CHARGE for listing used music for sale on REPRISE. The only fees assessed are the processing fee when an actual sale is made, at which time a fee is deducted from the amount collected before reimbursement is made to the seller.
How will I be paid for my sold copies?
REPRISE will collect the funds for the order (prior to shipment) and then pass them on to the Seller once shipment has been delivered. We deduct a processing fee (which also covers all credit card processing fees on the order) of 15% of the order total for each confirmed order. If the seller desires, they may opt to receive a credit instead, that may be used on either future REPRISE purchases or at www.ChristianSupply.com. If a credit option is chosen the processing fee is reduced to 10% (a savings of 5% to the seller). The seller may update their payment preference on the Account Info page.
Can I remove titles I have posted for sale?
Yes, if you change your mind, or wish for any other reason to remove items you've posted for sale, you can do so by logging into your account and selecting the "Review Postings" link and then clicking "Delete" for any titles that you wish to remove.
How am I reimbursed for shipping costs on orders I ship?
REPRISE will automatically calculate the estimated UPS shipping costs on all orders and include that amount in the buyer’s total. We will then provide the seller with a prepaid UPS shipping label to ship your items.
How do I choose my preferred payment option?
On the Account menu, select Account Info. The very bottom option on that page is payment method. Simply click on the payment method to choose whether you wish for your payment to be in the form of check (15% processing fee deducted) or credit voucher for future purchases on REPRISE or ChristianSupply.com (10% processing fee deducted).

Account Questions:

How do I set up a username and password?
Just click here and choose the "Create New Account" option. The prompts will walk you right through your account set-up. Please note that if you already have an account set up on www.ChristianSupply.com, your same account will also work on REPRISE. Hint: If you have an existing church account with Christian Supply, you can use your church account number as your username and your church's billing zip code as your password, and your account is already set up for you!
How can I log in if I don't remember my username?
Click here and we'll email a new password to the email address on file for that username. If you need further assistance, our offices are open Monday thru Friday from 10:00 am to 5:00 pm (EST). Call us at 1-800-845-7618 for username and/or password assistance.
Can I review my past purchases?
Yes, you can see the history of purchases previously made (including orders you've placed but not yet received) under your Account section. Just click the tab on the top of any page to go to your Account.
Can I review the titles I have posted for sale on REPRISE?
Yes, click on the Account tab at the top of any page and choose the "Review Postings" link. You can also edit or remove listings you've posted from this section.
Can I view titles that I've ordered that have not yet arrived?
Yes, under your Account section (click the tab at the top of any page), you will see a link "Review Purchases." This section will list all of your purchases, including those ordered but not yet received. If your order has shipped, a link will be displayed that allows you to "trace" your order with UPS to determine exactly where it is, and when it is scheduled for delivery. If the order has not yet shipped, you can submit an email inquiry using the form to the right.

Email Inquiry:

(800) 845-7618
[email protected]
1600 John B. White Sr Blvd
Spartanburg, SC 29301


Terms and Conditions

BY REGISTERING FOR OR USING THE SERVICE(S), YOU (ON BEHALF OF YOURSELF OR THE BUSINESS YOU REPRESENT) AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT, INCLUDING THE SERVICE TERMS AND PROGRAM POLICIES THAT APPLY FOR THE COUNTRY FOR WHICH YOU REGISTER ("YOUR ELECTED COUNTRY") FOR EACH SERVICE FOR WHICH YOU REGISTER.

1. Enrollment.

To begin the enrollment process, you must complete the registration process providing us with your (or your institution's) legal name, address, phone number and e-mail address. We may at any time cease providing this service at our sole discretion and without notice. Use of this service is limited to parties that can lawfully enter into and form contracts under applicable.

2. Service Fee Payments.

To use a Service, you must provide us with valid credit card information from a credit card accepted on this site (currently, VISA, MasterCard and American Express) as well as valid bank account information for a bank account in your institution's name. You must use only a name you are authorized to use in connection with this service and will update all of the preceding information as necessary to ensure that it at all times remains accurate and complete. You authorize us (and will provide us documentation evidencing your authorization upon our request) to verify your information (including any updated information), to obtain credit authorizations from your credit card issuer, and to charge your credit card or debit your bank account for any sums payable by you to us (in reimbursement or otherwise). At our option, all payments made to you may be remitted to your specified bank account, credit card or through an Automated Clearing House ("ACH") transfer or similar system; or, at your direction, paid in the form of a credit memo issued for use on purchases on your institution's established charge account with Christian Supply, Inc. (NOTE: Payments made in the form of credits issued to a Christian Supply, Inc. account cannot be reversed and refunded for any reason.)

For any amounts you owe us, we may (a) charge your credit card, (b) offset any amounts that are payable by you to us (in reimbursement or otherwise) against any payments we may make to you, (c) invoice you for amounts due to us under this Agreement, in which case you will pay the invoiced amounts upon receipt, (d) reverse any credits to your bank account, or (e) seek such payment or reimbursement from you by any other lawful means. If we discover erroneous or duplicate transactions, then we reserve the right to seek reimbursement from you by deducting from future payments owed to you, charging your credit card on file, or seeking such reimbursement from you by any other lawful means.

If we conclude that your actions and/or performance in connection with this Agreement may result in customer disputes, chargebacks or other claims, then we may, in our sole discretion, delay initiating any remittances and withhold any payments to be made or that are otherwise due to you under this Agreement for the time period needed in which the dispute is resolved or 90 days, whichever is shorter.

3. Term and Termination.

The term of this Agreement will start on the date of your completed registration for the services and continue until terminated by us or you as follows. We may terminate or suspend this Agreement or any service immediately by notice to you for any reason at any time. You may terminate this Agreement or any service at any time by removing all sale offering postings from your account. At such time, only pending orders will be issued payment, upon the successful completion of those sales.

4. Representations.

You represent and warrant to us that: (a) if you are an institution or organization, that you are duly organized, validly existing and in good standing under the Laws of the country in which your institution is registered; (b) that your principal place of organization is as represented with the address information provided in your account as created by you; (c) you, as an authorized representative of your organization or institution have all requisite right, power and authority to enter into this Agreement and perform your obligations and grant the rights, licenses and authorizations you grant herein; and (d) you and all other agents of your organization will comply with all applicable Laws in your performance of your obligations and exercise of your rights under this Agreement.

5. Indemnification.

You release us and agree to indemnify, defend and hold harmless us (and our officers, directors, employees, and agents) against any claim, loss, damage, settlement, cost, expense or other liability (including, without limitation, attorneys' fees) (each, a "Claim") arising from or related to: (a) your actual or alleged breach of any obligations in this Agreement; (b) any sales transactions made by you, Your Products (including the offer, sale, fulfillment, refund, return or adjustments thereof), your materials, any actual or alleged infringement of any Intellectual Property Rights by any of the foregoing, and any personal injury, death or property damage related thereto; or (c) your taxes. You will use counsel reasonably satisfactory to us to defend each indemnified Claim. If at any time we reasonably determine that any indemnified Claim might adversely affect us, we may take control of the defense at our expense. You may not consent to the entry of any judgment or enter into any settlement of a Claim without our prior written consent, which may not be unreasonably withheld.

6. Disclaimer & General Release.

THE USE OF THE REPRISE SITE PROVIDED "AS-IS." AS A USER OF THE SERVICES, YOU USE THIS SITE AND THE SERVICES AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMISSIBLE BY LAW, WE AND OUR AFFILIATES WAIVE AND DISCLAIM:

WE DO NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THIS SITE AND THE SERVICES WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE, TIMELY, SECURE, UNINTERRUPTED OR ERROR FREE, AND WE WILL NOT BE LIABLE FOR ANY SERVICE INTERRUPTIONS, INCLUDING, BUT NOT LIMITED TO SYSTEM FAILURES OR OTHER INTERRUPTIONS THAT MAY AFFECT THE RECEIPT, PROCESSING, ACCEPTANCE, COMPLETION OR SETTLEMENT OF ANY TRANSACTIONS.

7. Tax Matters.

As between the parties, the Seller will be responsible for the timely reporting and payment of any and all of your applicable taxes on sales generated through this website to the state or municipality where the Seller has a physical nexus and is required by the taxing authorities to do so. For purposes of this Agreement, a nexus is defined as a physical location, office, or other physical environment that is owned by the Seller organization.

Reprise will cooperate fully with the Seller on managing this responsibility as follows:

In the event this website fulfillment agreement is terminated by either party, all taxes collected as of termination shall be reported and remitted to the Retailer within 30 days of such termination.

8. Force Majeure.

We will not be liable for any delay or failure to perform any of our obligations under this Agreement by reasons, events or other matters beyond our reasonable control.

9. Relationship of Parties.

You and we are independent contractors, and nothing in this Agreement will create any partnership, joint venture, agency, franchise, sales representative, or employment relationship between us. You will have no authority to make or accept any offers or representations on our behalf. You will not make any statement, whether on your site or otherwise, that would contradict anything in this section. This Agreement will not create an exclusive relationship between you and us. Nothing expressed or mentioned in or implied from this Agreement is intended or shall be construed to give to any person other than the parties hereto any legal or equitable right, remedy, or claim under or in respect to this Agreement. This Agreement and all of the representations, warranties, covenants, conditions, and provisions hereof are intended to be and are for the sole and exclusive benefit of Christian Supply, Inc., you, and relying customers or sellers. As between you and us, you will be solely responsible for all obligations associated with the use of any third party service or feature that you permit us to use on your behalf, including compliance with any applicable terms of use.

10. Modification.

We may amend any of the terms and conditions contained in this Agreement at any time and at our sole discretion. Any changes will be effective upon the posting of such changes on the Account section of the Reprise site, and you are responsible for reviewing these locations and informing yourself of all applicable changes or notices. All notice of changes to the Agreement will be posted for at least 30 days.

11. Posting of Products for Sale.

The Seller warrants that all materials posted on this site for sale were obtained legally and do not violate any copyright or piracy laws of the United States of America or other such nations if the Seller is located therein. Christian Supply, Inc. reserves the right to immediately halt transactions and end the Seller Agreement in the event of such discovery. Further, Christian Supply, Inc. shall not be held liable in the event of such transactions without the knowledge of such.

Seller Terms

This Seller's Agreeement allows you as the Seller to list products for sale directly to others wishing to purchase your offerings on the Reprise website and by default, www.ChristianSupply.com as well.

S-1 Your Product Listings and Orders

S-1.1 Products and Product Information.

Seller agrees and warrants that all products offered by their organization are the sole property of said organization and that certain qualitative judgments on the "condition" of such items are to be fairly and honestly evaluated. Misrepresentations of "conditions" may result in chargeback of credits or disqualification of the sale entirely. Any costs associated with terminating the sale are the responsibility of the Seller in all such cases.

S-1.2 Shipping and Handling Charges.

For those of Your Products sold on or through the Reprise site, the site will automatically compute and determine the shipping and handling charges for each order. Such charges will be remitted to the Seller to offset their costs for shipping and handling on such orders. The Seller shall receive a computed amount that will fully reimburse the Seller for all postage charges, and may also receive additional funds (over the cost of actual postage costs) which may be used by the Seller however they deem necessary.

S-1.4 Credit Card Fraud.

Reprise will bear the risk of credit card fraud (i.e. fraudulent purchase arising from the theft and unauthorized use of a third party's credit card information) occurring in connection with your transactions. We may in our sole discretion withhold for investigation, refuse to process, restrict shipping destinations for, stop and/or cancel any of your transactions. Seller is required to stop and/or cancel orders if requested by Reprise to do so (provided that orders have not shipped at the time of request).

S-2 Sale and Fulfillment; Refunds and Returns; Customer Service.

S-2.1 Sale and Fulfillment.

Upon receipt of an authorized and approved sale on the Reprise site, the following fulfillment procedures will take place:

S-2.2 Customer Service.

In order to ensure a positive customer experience for the Purchaser, Seller's are required to fully cooperate in the efforts of Reprise and Christian Supply, Inc. to offer customer services as needed on purchases made through the Seller. These may include, but are not limited to, providing additional information about shipments made, details on packaging used, clarifications on product questions, assistance in obtaining necessary information for filing claims, etc. It is expected that the Seller will cooperate in every manner possible as they would expect and request the same assistance if they were the Purchaser of the materials.

Excellent

EXCELLENT:
No shelf wear, no marks or damage to any pages. Like new condition.

Good

GOOD:
May have slight shelf wear, very few marks on pages. Light signs of previous use.

Acceptable

ACCEPTABLE:
Pages have curled / bumped corners. Has highlighted or marked pages. Worn cover or shelf wear.